Privacy Policy

We collect information you provide directly to us, such as your name, email address, company name, and details about your sourcing needs when you fill out our contact form, use our AI chat (Alex), or communicate with us by email. We also collect certain information automatically when you visit our website, including IP address, browser type, pages visited, and time spent on pages — through standard web analytics tools (Google Analytics 4).

We use the information we collect to: • Respond to your sourcing inquiries and provide quotes • Connect you with relevant factories in our network • Send you information about our services (only if you opt in) • Improve our website and services • Comply with legal obligations We do not sell, rent, or trade your personal information to third parties.

Conversations with our AI specialist Alex are processed by Anthropic's Claude API. Conversation summaries and your contact details may be stored securely in our database to enable our team to follow up on your request. We do not use your chat data to train AI models.

We may share your information with: • Our on-ground teams in Turkey, China, and the USA to fulfill your sourcing request • Service providers who assist us in operating our website (hosting, email delivery, analytics) • Legal authorities if required by law All data processors we use are bound by confidentiality agreements.

We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this policy. Lead inquiry data is retained for up to 3 years. You may request deletion of your data at any time by contacting us at info@strabella.org.

Depending on your location, you may have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data • Opt out of marketing communications To exercise any of these rights, please email info@strabella.org.

We use cookies and similar tracking technologies to analyze website traffic and improve user experience. You can manage your cookie preferences through your browser settings. See our Cookie Policy for full details.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website is served over HTTPS and our databases are access-controlled.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

If you have any questions about this Privacy Policy, please contact us: SourceBridge Costa Mesa, CA 92626, Orange County, USA Email: info@strabella.org